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Return Policy Page

Return policy


We do our best to ensure that the products you order are delivered according to your specifications. However if should you receive an incomplete order, damaged or incorrect product(s), please notify LuvIt Customer Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that LuvIt will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:


- you've received an item(s) that does not match your order


- the item(s) were damaged in transit or shortage (delivery of such order to be refused at doorstep)


- the item(s) is due to expire within 3 months


Note: If you notice the package is damaged at the time of delivery, please do not accept the order. Kindly check your order carefully at the time of receiving your order. Replacement for the damaged item (s) is subject to availability in stock. In absence of a replacement, a refund will be issued.


Returns are subject to the following conditions:


- Items being returned should only be in their original manufacturer's packaging i.e. with labels, bar-code.


- Only fully unused strips/bottles can be returned


- Batch number of the product being returned should match as mentioned on the sales invoice


- Original sales invoice has to be returned for processing returns and refunds.


We do not accept returns in following scenarios:


- Partially used strips, opened bottles cannot be returned.


- Products which require specific storage conditions (temperature controlled) cannot be returned (vials, injections, vaccines, penfills, etc)


- Products which have expired post purchase.


- Second time request against the same product/order.


Return Policy Exceptions:


Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipment’s and Ortho Support. Also, LuvIt reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange."

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (6 working days) and it has undergone a quality control (2 working days), the expected refund processing times are as follows:

Payment Method Refund Option Refund Time


Refund Voucher

1-2 working days

Debit or Credit Card

Debit or Credit Card Payment Reversal

9-10 working days


Bank Deposit / Mobile Payment Reversal

5 working days

Cash on Delivery (COD)

Bank Deposit

4-5 working days

LuvIt Voucher

Refund Voucher

1-2 working days

Important Note: The Voucher/Coupon discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.

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